Conflicts in both church and society often arise from seemingly incompatible needs, values, and perspectives—such as personality differences or doctrinal disagreements. While healthy conflict can foster growth and deepen commitment, unresolved or poorly managed conflict can lead to division, hurt, and toxicity, hindering both individual and collective missions. Mediation provides a structured, balanced, and non-adversarial process where conflicting parties are encouraged to share their perspectives and express their underlying interests. Rather than producing winners and losers, mediation focuses on reaching mutually acceptable solutions that honor the concerns of all parties. This approach promotes the restoration of relationships, fosters honest communication, and emphasizes the parties’ ownership of the outcome. As a biblically grounded alternative to legalistic or adversarial methods, mediation offers a path to healing, reconciliation, and deeper understanding. While issues may come and go, relationships—especially within the body of Christ—should be preserved and nurtured.

Target Audience

This course is open to counsellors, church leaders and anyone seeking to help others resolve conflict with love, respect, and understanding—rather than through blame or litigation.

Course Objectives

Participants will:

• Gain an understanding of why mediation is a biblically sound and effective tool for resolving disputes among believers and non-believers alike.
• Learn basic communication techniques for managing strong emotions, along with creative problem-solving tools for addressing conflict constructively.
• Be encouraged to envision how churches and community-based organizations can serve as alternative justice platforms—helping resolve disputes before they escalate into legal matters. This reflects our calling to be peacemakers (Matt 5:9) and godly arbiters (1 Cor 6:1–11).

Course Structure:

Week 1 : Introduction on Disputes, Tools on communication using open and close questions, Biblical model on reconciliation and restoration, Building communication Tool Box.

Week 2: Negotiation strategies and parameters, BATNA,WATNA , Framework of Negotiation – shifting Position to Interests. Role play on negotiation skills

Week 3: Mediator Skills and Ability, Four Phases of Mediation, Framing Issues and Agendas, Role Play on Mediation

Week 4: Building Understanding and exploring Interests, Defining goal of the Agreement, Transition from Stage 3 to 4. Mediator’s guidance to direct parties towards goal statement. Stage of Resolution, Working towards a Memorandum of Understanding and Agreement.

Date: June 6,13, 20 & 27, 2026 (4 Sats)

Time: 9:30 AM – 12:30 PM

Venue: NACC, G-10-3A, Setia Walk, Puchong, Selangor

Contact Hours Awarded: 8 hours

Registration Fees
Rm280 (for NACC members)
RM400 (for non-NACC members)

Limited to 30 participants only on first-come basis